See a list of your purchases from the App Store, iTunes Store, Apple Books, and the Apple TV app.

We have the v.10 app in the Store so you can use it and iron out these issues. Please contact us so we can work with you to resolve problems before the v.8 app is pulled from the Store. You can mail us at rdios@microsoft.com. There is also a Slack MacAdmins group you can join to work with us. Sep 11, 2020.

Mac App Store Usa Phone Number


To cancel a subscription or redownload something that you purchased, you don't need to view your purchase history.

Cancel a subscription.

Redownload apps, music, movies, and more.

How to see recent purchases on the web

  1. Go to reportaproblem.apple.com.
  2. Sign in with your Apple ID and password.
  3. A list of your recent purchases appears. If you’re not sure what you were charged for but you know the exact amount, search for the amount. If there's a problem with an item that you purchased, use this website to report the problem to Apple.

To see charges from older purchases, you might need to look at your purchase history in Settings or the App Store.

Learn what to do if you don’t see the item you’re looking for or if you see unexpected charges.

See your purchase history on your iPhone, iPad, or iPod touch

  1. Open the Settings app.
  2. Tap your name, then tap Media & Purchases. You might be asked to sign in.
  3. Tap Purchase History.
  4. Your purchase history appears. If you want to see purchases that you made more than 90 days prior, tap Last 90 Days, then select a different date range.

Learn what to do if you don’t see the item you’re looking for or if you see unexpected charges.

See your purchase history on your computer

  1. Open the Music app or iTunes. From the menu bar at the top of the screen, choose Account, then click View My Account.
  2. On the Account Information page, scroll down to Purchase History. Next to Most Recent Purchase, click See All.
  3. Find the item. It might take a moment for your Purchase History to appear. If you want to see purchases that you made more than 90 days prior, click Last 90 Days, then select a date range.

Learn what to do if you don’t see the item you’re looking for or if you see unexpected charges.

If you can't find an item in your purchase history

Mac App Store Online

If you can’t find the item you’re looking for, try these things before you contact Apple.

Find out if a family member purchased the item

If you use Family Sharing, your purchase history shows purchases that you made using your Apple ID, but you won't see what other family members bought. To see what other family members bought, sign in with their Apple ID.

Mac

If family members have access to your device, you might want to require a password for every purchase.

To control what kids buy on their own devices, turn on Ask to Buy.

Check if you purchased the item with a different Apple ID

If you don't see an item in your purchase history, you might have been signed in with a different Apple ID when you made the purchase. Sign in with that Apple ID to check if your purchases were billed to that account.

Sign in with your Apple ID.

If you see purchases that you don't recognize or unexpected charges

  • If you see items in your purchase history that you don't remember buying, check if someone else who uses your device, such as a family member, bought the item. If someone else is using your Apple ID and password, change your Apple ID password.
  • Learn what to do if you don't recognize a charge on your statement from your bank or financial institution.
  • If you still need help, contact Apple Support.

Learn more

  • If you see an in-app purchase in your purchase history but you don't see it in the app, restore in-app purchases.
  • Learn about how App Store and iTunes Store purchases are billed.
  • If you received a suspicious email notification about a purchase, the email might not be from Apple or reflect actual charges to your account. Learn how to identify legitimate App Store or iTunes Store emails.


Store availability and features might vary by country or region. Learn what’s available in your country or region.

How to get updates for macOS Mojave or later

If you've upgraded to macOS Mojave or later, follow these steps to keep it up to date:

  1. Choose System Preferences from the Apple menu , then click Software Update to check for updates.
  2. If any updates are available, click the Update Now button to install them. Or click ”More info” to see details about each update and select specific updates to install.
  3. When Software Update says that your Mac is up to date, the installed version of macOS and all of its apps are also up to date. That includes Safari, iTunes, Books, Messages, Mail, Calendar, Photos, and FaceTime.

To find updates for iMovie, Garageband, Pages, Numbers, Keynote, and other apps that were downloaded separately from the App Store, open the App Store on your Mac, then click the Updates tab.

To automatically install macOS updates in the future, including apps that were downloaded separately from the App Store, select ”Automatically keep my Mac up to date.” Your Mac will notify you when updates require it to restart, so you can always choose to install those later.

How to get updates for earlier macOS versions

Mac App Store Usa

If you're using an earlier macOS, such as macOS High Sierra, Sierra, El Capitan, or earlier,* follow these steps to keep it up to date:

  1. Open the App Store app on your Mac.
  2. Click Updates in the App Store toolbar.
  3. Use the Update buttons to download and install any updates listed.
  4. When the App Store shows no more updates, the installed version of macOS and all of its apps are up to date. That includes Safari, iTunes, iBooks, Messages, Mail, Calendar, Photos, and FaceTime. Later versions may be available by upgrading your macOS.

To automatically download updates in the future, choose Apple menu  > System Preferences, click App Store, then select ”Download newly available updates in the background.” Your Mac will notify you when updates are ready to install.


* If you're using OS X Lion or Snow Leopard, get OS X updates by choosing Apple menu  > Software Update.

How to get updates for iOS

Learn how to update your iPhone, iPad, or iPod touch to the latest version of iOS.

Learn more

  • Learn how to upgrade to the latest version of macOS.
  • Find out which macOS your Mac is using.
  • You can redownload apps that you previously downloaded from the App Store.
  • Your Mac doesn't automatically download large updates when it's using a Personal Hotspot.




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